1. Acceptance of Terms

By accessing or using the Farela platform ("Service"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Farela provides a practice management and client engagement platform designed for independent dietitians and nutrition specialists. The Service includes tools for lead capture, appointment scheduling, client information management, session recording, and client communication.

3. User Accounts

To use certain features of the Service, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Acceptable Use

You agree not to use the Service for any unlawful purpose or in any way that could damage, disable, or impair the Service. You may not attempt to gain unauthorized access to any part of the Service, other accounts, or any systems or networks connected to the Service.

5. Intellectual Property

The Service and its original content, features, and functionality are owned by Farela and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on any part of the Service without prior written consent.

6. Client Data & Privacy

You retain ownership of all data you submit to the Service ("Client Data"). We process Client Data solely to provide the Service and in accordance with our Privacy Policy. You are responsible for ensuring that you have the necessary rights and consents to upload Client Data to the Service.

7. HIPAA Compliance

Farela is designed to support HIPAA compliance for healthcare professionals. We implement administrative, physical, and technical safeguards to protect electronic protected health information (ePHI). Users who handle ePHI must execute a Business Associate Agreement (BAA) with Farela prior to uploading any ePHI to the platform.

8. Payment Terms

Certain features of the Service require payment of fees. All fees are stated in U.S. dollars and are non-refundable unless otherwise specified. We reserve the right to change pricing with 30 days' advance notice. Failure to pay fees may result in suspension or termination of your account.

9. Limitation of Liability

To the maximum extent permitted by law, Farela shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, or goodwill, arising from your use of the Service.

10. Termination

We may terminate or suspend your account immediately, without prior notice, for conduct that we determine violates these Terms or is harmful to other users or the Service. Upon termination, your right to use the Service will immediately cease, and we will make your data available for export for a period of 30 days.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the new Terms on the Service and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts located in San Francisco, California.

13. Contact Us

If you have any questions about these Terms, please contact us at:

Farela
44 Montgomery St
San Francisco, CA 94104