1. Introduction

Farela ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services ("Service"). Please read this policy carefully.

2. Information We Collect

Account Information: When you create an account, we collect your name, email address, professional credentials, and practice information.

Usage Data: We automatically collect information about how you interact with the Service, including pages visited, features used, and time spent on the platform.

Client Data: As a practice management tool, you may upload client information including health records, appointment details, and session notes. This data is owned by you and processed solely to provide the Service.

Device Information: We collect device type, operating system, browser type, and IP address for security and analytics purposes.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service
Process transactions and send related information
Send you technical notices, updates, and support messages
Respond to your comments, questions, and requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent or unauthorized activity
Comply with legal obligations

4. Data Sharing & Disclosure

We do not sell your personal information. We may share information with:

Service Providers: Third-party vendors who assist us in operating the Service (e.g., hosting, payment processing, analytics)
Legal Requirements: When required by law, regulation, or legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you have given explicit permission

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.2+) and at rest (AES-256), regular security audits, access controls, and monitoring. Our platform is designed to support HIPAA compliance, and we maintain administrative, physical, and technical safeguards for ePHI.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Upon account termination, we will retain and make your data available for export for 30 days, after which it will be securely deleted. We may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the right to:

Access and receive a copy of your personal data
Rectify or update inaccurate data
Request deletion of your personal data
Object to or restrict processing of your data
Data portability
Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

8. Cookies & Tracking

We use essential cookies to operate the Service and optional analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings. We do not use cookies for advertising purposes.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you visit.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on the Service and updating the "Last updated" date. Your continued use of the Service constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Farela
44 Montgomery St
San Francisco, CA 94104